seriously no wonder people dislike all things wifi, internet and slow speeds.
while my hat is tipped firmly tipped in the direction of wifi companies that provide a free period of bandwidth for 'passing through' briefly checking in and email scanning digital travellers like myself, the speed, quality and resolution of issues in a timely manner by some of these companies leaves a lot to be desired.
my frustration set in when i had gone over the 40 minutes free that houston international give you to use on the web. for love or money i could not get the ipad2 working on the service at all.
i signed up for two different packages, the cheaper $4.95 one and after that another for $7.95 - both of these allowed me to login on the website but for me to actually get on the web i needed to have downloaded the boingo application AHEAD of time of me going in the airport!
for someone that does not use a mobile phone i realise i'm a rare case but even if i did the last thing i want to do in the airport is talk to someone on a phone - i'm just not that kind of customer. i use email, twitter and social sites to talk back to companies, you need to have methods of listening in those areas too -- you are after my money after all right?
have to say, kudos for support for paypal. that's pretty much how i get any funds these days right now so that helped a lot -- even if you did take two amounts and not give me the services i wanted.
i did get those payments back in a timely fashion via paypal thou.
so, my suggestion to fix this problem in one masterstroke -- work out how to give us limited access to the app store or work on some kind of temporary system of udid sending so we have a temporary application that can be updated once online. i realise that it's messy but here i was sitting in the airport trying to get on the wifi and being told that i needed to download your app from the appstore when i had run out of complimentary wifi access to do that.
should i really need your application to get online?
the other thing that needs to be said about boingo wifi in at least houston international was that it was super slow, like i ran a speedtest and everything and while that might have been giving false postives because the firewall is locked down so much it was a terrible experience and needs resolution.
these companies moan about 'the numbers are not there' and the 'mainstream' are not using these tools and devices to do things on the web, well perhaps if you spent a bit more time on the maintainance and the backhaul of the connectivity of these hotspots in airports you would start to see the numbers going up.
you can't shoehorn a system into an airport and walk away from it, it needs regular monitoring and someone needs to be on hand to deal with situations, you should be leaving free passes and voucher codes with some of the airlines so that people like me who were a rare case could have gotten on the internet a bit longer to download your app.
because of my experience, i'll probably never use your service.
i'm a brand advocate you lost simply because you left me with frustration and angst that i could not get the work i needed to do out to the world, you have all these potential brand ambassdors sitting in airports around the world everyday, i'm sure by now you could have invested a little bit of that money into some kind of social media strategy.